Tien Hao Vu

• Responsible for the Solution Consulting Team at blu Systems GmbH • Project Lead in the ITSM / ESM area • Solution Consulting • ITSM Expert • ITIL Trainer for Axelos • 4me Expert • Leading Teams as an Interim Manager

• The art of vietnamese food in munich: www.oanh.co • Vertrieb & Aufbau von Geschäftsbeziehungen • Verantwortlich für die Kommunikation mit Geschäftspartnern Ziel: Das beste vietnamesisches Restaurant in München

Consulting: • IT Service Management • Software Asset Management • Project Management

• IT Service Management: Incident, Problem, Change Management, Change Advisory Board, ITIL • Project Management: PMO • Project Lead & Supporting: Roll Out Tool Implementation • Software Asset Management (SCCM, SNOW, Aspera SmartTrack...) • ITSM-Tool: ServiceNow • Daily Business as a License Manager for a client

Client Commitment/Risikosteuerung Kunde - Bilanzanalyse - Rating - Statistische Analyse - Risikosachbearbeitung Kunde - Client Audits - Procedural Audits Debtor Commitment/Risikosteuerung Debitor - Risikosteuerung - Bilanzanalyse - Rating - Statistische Analyse

Process recording and process visualization as a basis for the evaluation of process optimizations with the goal of increasing efficiency and quality assurance • Process recording, analysis, optimization and modeling of internal business processes • Creation of process documentation, visualization the workflows or software-based graphical Representation with VIFLOW in BPMN Reference: S. Müller Director Operations - COO at Eurofactor GmbH

responsible in the daily business / Client Service Reference: D. Curic - Teamlead Inhouse / Full Client Service at Eurofactor GmbH

• 3 years self-employed • Sale of virtual coins • Collect, analyze and plan the request for a "bot" • Over 500 successful transactions to customers • 250 very positive reviews - 100% satisfaction