Tommaso Coronati
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Tommaso Coronati
- Current 2 years and 11 months, since Jul 2023
Global IT Service Support Coordinator
RINA
• End-to-end coordination of global application support services, working with multiple external vendors • Ownership of service performance, including SLA and KPI monitoring, incident escalation • Interface between IT teams, business stakeholders and service providers to ensure alignment and quality of service • ITSM process governance (Incident, Problem, Change), including participation in CAB • ServiceNow platform governance, including release testing and knowledge base management
- 1 year and 4 months, Dec 2021 - Mar 2023
IT Project & Service Support Officer
Comune di Genova
• Involved in IT project coordination activities for public-sector digital services • Operational support for citizen-facing digital platforms such as “Fascicolo del Cittadino” • Creation of management and executive-level reporting and dashboards using Power BI, supporting decision making for senior stakeholders (Mayor’s Office, Councillors, Directors) • Software testing activities for the “Fascicolo del Cittadino” platform, including testing of new releases, validation of functional requirements
Ausbildung von Tommaso Coronati
- 4 years and 10 months, Sep 2014 - Jun 2019
High School of Applied Science (Liceo)
ISS Majorana - Giorgi Genova
Sprachen
Italian
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
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