Tuana Süslü

• Provided executive-level reporting and strategic documentation for General Management. • Coordinated cross-departmental communication and project tracking. • Assisted in monitoring operational KPIs and corporate targets. • Contributed to internal process improvement initiatives. • Supported structured project governance across multiple departments in a matrix organization.

• Managed international customer onboarding and lifecycle processes. • Handled 1st & 2nd level support cases, including escalations and compliance-related inquiries. • Conducted KYC verification and regulatory checks in line with EU compliance standards. • Analyzed operational workflows and identified efficiency improvements. • Acted as a bridge between customers and internal compliance/technical teams to resolve complex cases. • Worked in a fast-paced SaaS fintech environment serving a global client base.

• Led employee engagement and inclusion initiatives. • Organized internal events aligned with global corporate culture. • Promoted values-driven collaboration and cross-team communication.

• Delivered premium customer experience to retail and business customers. • Generated B2B sales opportunities and supported enterprise client inquiries. • Provided product education and technical onboarding support. • Trained new team members on customer experience excellence.