Valentina Alvarez

Provided customer service in English, French and Spanish via phone and in-person inquiries. Worked within the marketing team to manage email communications, create promotional content, analyze customer feedback which improved customer registrations by 30% in the last 5 months.

During my time at Tecnopac, I worked closely with clients and development teams to define creative assets for landing pages and complex interfaces. I also played a key role in website redesign projects while applying different design principles and UX methodologies while sharing my progress using tools such as Miro and Trello to track work progression. These experiences have sharpened my ability to balance creativity, time and business objectives, ensuring that each design delivers meaningful results.

Collaborated with a start-up team to design and implement a social media marketing strategy using Instagram and Facebook for Business, aimed at increasing brand visibility and audience engagement. Created visually compelling digital content, including posts, and stories by leveraging Adobe Photoshop, Illustrator, and Figma to align with the brand’s tone and visual identity. Conducted audience research and competitive analysis to optimize posting schedules, content themes, and engagement tactics.

As a Multimedia Engineer at Daniera Senso, I worked closely with photographers and product owners to bring to live an upcoming start up in the fashion industry. I implemented a full E-Commerce website using Wordpress and DIVI Templates per client preference, where I carefully considered color, fonts, spacing, image and text that could be included in the final product. I also helped in the edition of professional photos done with Photoshop and Lightroom.