Vesna Knox

Key position scope: - Worked directly with Readiness and Training Managers from all Microsoft Regions to assess the global business requirements for new software releases, policies and internal process and tool upgrades. Performed needs analysis, project scoping, business solution proposal, budget assessment and upon approval, managed global training projects end-to-end. - Responsible for recommending a strategic global training model that would fit regional needs.

Key position scope: - Senior Mentor and Consultant for Project Management and Instructional Design: conducted performance gap analysis for the new lines of business the department took on, made decisions for the required training road maps and best format (WBT, ILT, VILT or blended) and then mentored the designated team in execution of the projects. - Managed directly training development for selected high-exposure/high-risk projects

Key position scope: - Managed an 8-member training team to handle New Hire, new business, refresh and readiness training requests for Americas Customer Service (ACS) through strategic, Just-In-Time and contingency planning.

Key position scope: - Managed projects and co-developed curricula for global internal tools and process upgrades and new releases for 9,200 Microsoft Support Engineers world-wide - Administered internal LMS (posted, tagged, maintained and archived Learning Objects, assigned content to training audience, and ran completion reports).

Solutions Architect – 3/01 to 7/01 Training Specialist/Global Training Developer – 10/00 to 3/01 Outlook Technical Router/In-Unit Trainer – 1/00 to 10/00 Team Manager/In-Unit Trainer – 1/99 to 1/00 Escalation Supervisor/Quality Assurance Specialist - 4/98 to 1/99