Wissam Jabri

• Provided desktop support to end-users on day-to-day issues involving MS Office functions, Windows 
XP/7, Virus/Spyware, hardware, and standard applications for a user base covering multiple facilities • Installing and operating windows desktop and server operating systems • Configuring and managing backup & restore procedures • Applying patches in accordance with company procedures • First and second level User support for computer equipment and solutions

• Project implementation, deployment and migration IT • Removing and Installing hardware (Desktop and Laptops, printers, cabling, networks) • Installing and configuring computer systems using different build technologies • Testing and commissioning of applications • Troubleshooting PC’s, laptops and mobile devices • Maintaining a log of all problems detected and system back ups • Supporting users and network administrators over the telephone and by email • Data Formatting