Yogeshwar Dhoke
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Yogeshwar Dhoke
- Current 11 years and 2 months, since Apr 2015
Service Delivery Consultant
DXC Technology
•Handling Incident, Problem, Change and Release Management for various customers •Support and Maintenance of Avaya PBX, Media Gateways, Communication Manager •Responsible for handling Tier3 product escalations, supporting customers across Globe •Solutions to break fix requests by customers, including Root cause Analysis •Took up prime engineer roles on various top accounts
- 2 years and 7 months, Oct 2012 - Apr 2015
Technical Specialist
Mindtree Ltd, Bangalore
- 3 years, Oct 2009 - Sep 2012
Sr. Customer Service Engg,
WIPRO Ltd, Pune
•Software and Hardware Upgradation of Nortel CS1000E, 81C, 61C, 11C Enterprise Level Voice switches/PBX to higher succession. •Installing and Configuring Nortel application like Call pilot, MICB, MISP, SILC, OTM and UCM. •Project planning estimation & tracking. •Process & People management. •Customer Communication and Escalation Management.
- 3 years and 1 month, Sep 2006 - Sep 2009
Technical Consultant
Orange Business Services, Pune
•Software and Hardware Upgradation of Nortel CS1000E, 81C, 61C, 11C Enterprise Level Voice switches/PBX to higher succession. •Installing and Configuring Nortel application like Call pilot, MICB, MISP, SILC, OTM and UCM. •Project planning estimation & tracking. •Process & People management. •Customer Communication and Escalation Management.
Ausbildung von Yogeshwar Dhoke
- 4 years and 1 month, Jun 2001 - Jun 2005
Electronics & Telecommunication
Rashtrasant Tukadoji Maharaj Nagpur University
- 3 years and 1 month, Jun 1998 - Jun 2001
Electronics & Telecommunication
Board of Technical Education, Maharashtra
Sprachen
English
C2 (Verhandlungssicher / Muttersprachlich)
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