Lars Öhgren

Independent IT consultant specialising in IT service management, service transition and infrastructure operations. Supporting organisations in improving service delivery, operational stability and the transition of services into production environments. Areas of expertise include ITIL-based service management, operational readiness, IT governance, service improvement, infrastructure operations, SQL Server and enterprise IT environments.

Manage SQL Server environments (2012–2019) hosted on Windows Server (2008–2022). Responsible for database installation, configuration, and optimization across multiple clients. Oversee backup and recovery (Rubrik), monitoring (SCOM), and disk management (SnapCenter, VMware, SnapDrive, Azure). Maintain compliance with ITIL-based processes: Incident, Problem, Change, and Request management. Utilize AD, PIM, DNS, WSUS, Ivanti, and PowerShell for system administration and automation. Drive performance and

Led ITIL-based Change and Problem Management processes for enterprise clients. Designed and implemented frameworks for service delivery and process optimization. Collaborated with customers and vendors to ensure SLA compliance and operational stability. Supported transition projects and technology modernization initiatives.

Managed and optimized SQL-based booking systems, application servers, and IIS web servers. Maintained the technical environment, including databases, applications, and integrations. Provided advanced support and monitoring for Windows Server (2008–2016), SCCM, and Active Directory. Delivered high-quality technical service and client engagement in a municipal IT setting.

Provided project and operational support for enterprise customers. Led small to medium-scale IT implementation and migration projects.

Delivered consulting assignments in IT operations (2nd and 3rd line) and project coordination. Example projects: TeleComputing: Maintained Citrix-based print servers and queues. Brilleland: Project-managed POS system replacement across Norway. Ås Videregående Skole: Supported IT for 1:1 laptop program.

Led the Oslo Kommune Applikasjonsdrift (OKAD) project: full outsourcing of Oslo municipality’s IT operations to a third-party provider. Coordinated migration of 40,000 users across 15 districts and 30 government agencies.

University of Cumbria, UK (in partnership with Robert Kennedy College, Switzerland) | 2020 – 2025 Dissertation: “The Role of IT Governance in Hybrid Cloud Environments: A Critical Review of Frameworks and Practices.” Focus: IT Strategy, Leadership, Governance, and Digital Transformation

Specialization: Networks, Operating Systems, Programming, Databases