Yovanna Monera Bernabeu

AccessData Group has pioneered digital forensics and litigation support -Renewals – International Markets -Customer Satisfaction -First point of contact for all issues -Embedment function From pre-sales to post –sales support. Unified experience from prospect to customer - Partnership building -“Glue” bringing together all different functions within AD (sales, marketing, TAM, global support & product management) through a unified communications channel to all of our customers

- Source and close new business: responsibility for the whole sales cycle. - Account management: co-development, management and optimization of tailor-made online marketing campaigns - Development of new campaign models - Management of new and existing client relationships to meet and exceed client performance expectations - Share expertise and advise clients on new campaign ideas to generate continued results and revenue growth - Market and competition analysis

e-domizil accepts customer reservations and informs the property managers immediately about new bookings. e-domizil also handles the booking and travel documents as well as the payment collection. -Management of the Spanish market e-domizil - Responsible for all the Booking development in German, English, and Spanish - Costumer Relation (clients as owners)and other incidental operational duties upon need

-Management of the team: 15 persons -Delegate daily duties of sales assistants -Responsible for all the sales, client relation and all the issues that arise from staff or customers (complaints, grievances etc) -Administrative assistant support

A company in the travel and tourism industry (tour operators, airlines, tourism organizations and many others) who have created a non-profit organization to promote the tourism to Latin America. -Organization and realization of events -Administrative tasks -Translation from German to Spanish -Supporting of the development of the company´s website and social median activities

Movistar is a Spanish mobile phone operator offering fixed and mobile telephony and broadband services for its clients. It operates in Spain and in many other Latin American countries.

Developed skills: market research, marketing plans and business strategy

Developed skills: finance, marketing, human resources, operations, audit, corporate strategy, economics and accounting.