Mag. Zbigniew Bakota
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Zbigniew Bakota
- Current 7 years and 9 months, since Sep 2018BNP Paribas Gruppe in Deutschland
Senior Transformation Manager
- 3 years, Sep 2015 - Aug 2018
EMEA Client Director
Brand Oriented
Client Service Director for SaaS process automation and operational management solutions. Interim manager and business advisor. Robotic Process Automation consultant. Responsible for TOM, process efficiency and business development in CEE region. Actively participated in product development in Agile methodology. Client facing consultant.
- 3 years and 9 months, Dec 2011 - Aug 2015
Head of Operations
UBS
Head of Group Operations incl. delivery for customers across multiple locations worldwide. Responsible for the timely and accurate service delivery of various offshore teams. Responsible for: - SLAs & KPIs - Lean Six Sigma process improvement - people development (L&D) - Client Relations - attrition and employee satisfaction
- 3 years and 9 months, Mar 2008 - Nov 2011
Senior Program Manager, IT
Tata Consultancy Services
PMO & CX manager. Banking & Financial Services Director for IT outsourcing projects. Started-up operations for TCS Poland from the scratch. Responsible Customer Experience i.e. set up, transition, project management and daily operations of application development and maintenance outsourcing projects, consulting projects and onsite-offshore project management. Acted as trusted advisor to CIOs and CEO of largest Polish and International financial services companies.
- 2 years and 2 months, Jan 2006 - Feb 2008
Manager
EY (Ernst & Young)
Business Advisory Manager in Financial Markets, responsible for strategic advisory, project management, process optimization and management and product development. Led small teams of consultants (4-20) to deliver business consulting projects aimed at: - financial risk management - process re-engineering - operational excellence - product development
- 5 years and 11 months, Mar 2000 - Jan 2006
Sales and Marketing Director
UniCredit Bank Austria AG
Sales Director operationally responsible for setting and running a mobile sales force and agency based distribution of banking products, bringing ca $30m net income. Prior to this accountable for sales and marketing of investment products, heading sales force of 220+ Main achievements: - reorganization of sales structure, leading to revenue boost by 400% - seamless migration of 500K clients to new IT system - merger of 2 nation-wide organizations, acclaimed as the best merger in Poland at that time
- 3 years and 5 months, Oct 1996 - Feb 2000
Business Development Manager
BNP Paribas Poland
F/X dealer in Treasury Dept. Business Development Manager for SME segment.
Ausbildung von Zbigniew Bakota
- 10 months, Oct 2003 - Jul 2004
International Marketing Management
Kozminski Business School
Marketing Management
- 10 months, Oct 1997 - Jul 1998
Business Administration
Jagiellonian University
Business Administration
- 2 years and 9 months, Oct 1993 - Jun 1996
English philology
Pedagogical University of Cracow
English language
- 5 years and 10 months, Oct 1990 - Jul 1996
Social Sciences
Pedagogical University of Cracow
Social Psychology
Sprachen
English
C1 (Fließend)
Polish
C2 (Verhandlungssicher / Muttersprachlich)
German
A1-A2 (Grundkenntnisse)
Spanish
A1-A2 (Grundkenntnisse)
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