Zhanna Kazak

• Developed and executed revenue growth strategies within a Sales channel • Designed and implemented cross-regional projects with key partners • Coordinated projects’ performance and complaint management within 85 company’s departments, including establishing, and tracking KPIs and developing policies • Created and launched special products with OEMs • Designed and conducted onboarding and training programs for staff • Performed lead and pipeline management

• Implemented improvement projects within the channel, designed and executed strategy for growth of the channel, that allowed to increase penetration into the client’s automotive portfolio from 45% to 57% • Managed department’s results for core-business investments in leasing projects and complementary financial services, including lead and pipeline management

• Performed lead and pipeline management on daily basis, including forecasting and sales funnel activities and increased client base by 37% • Established partnerships with key Dealers and clients in a region (brands KAMAZ, MAZ, Mercedes, Hyundai, Komatsu, etc.), that increased sales in the region by 35% • Provided customer service quality control of managers’ meetings, calls and activities with the key clients, which allowed to increase NPS of the clients from 62% to 76%

• Implemented service projects that allowed to grow customers‘ NPS from 56% to 67% • Developed and implemented a system for the Operations Management Department that optimized daily time of operational specialists by 16% • Managed Corporate Department Team in terms of sales targets of core product and upsales • Controlled sales processes to maintain high service quality for the bank’s clients • Created and led the Loyalty Club for key clients, and increased number of new clients by 27%