neha rana

Owned the full client lifecycle for enterprise B2B accounts — from initial onboarding through implementation, ongoing engagement, account health monitoring, and renewal conversations. Primary point of contact for all client stakeholders across procurement, operations, and senior leadership. Key accounts: Dr. Oetker India Pvt. Ltd. (warehouse facility, Bhiwadi, Rajasthan) and BMW Facility Project, Bangalore. • Built the account management function from scratch — introduced CRM standards, client engagement

Drove workflow analysis and process documentation initiatives across multiple operational functions at a fast-growing tech company, directly supporting the core operations team. • Designed and delivered 5+ operational templates adopted company-wide by the core operations team, standardising workflows and reducing annual effort across departments. • Conducted in-depth workflow analysis across 3 operational functions, identifying inefficiencies and recommending process improvements that were implemented with

Modules: Global Strategic Management, International & Cross-Cultural Management, International Business Environment, Global Outsourcing & Offshoring of Services, Innovation & Entrepreneurship. International Semester at Kedge Business School, France (60 credits). Result: Pass (60.4%).

CGPA 8.28/10 — First Division with Distinction.