Abhishek Bali
Angestellt, CX Analyst, Trade Republic Bank GmbH
Berlin, Deutschland
Über mich
An MBA in International Management from CBS International Business School, Cologne, Germany. 4+ years of experience in Sales Operations, Customer service and product management. Skilled in MS Office, HubSpot, Leadership, Teamwork, Management and Public speaking. Experienced with Startup Culture. B.tech Mechanical Engineering Graduate, Kurukshetra University.
Werdegang
Berufserfahrung von Abhishek Bali
• Monthly Qualitative analysis to recognise the root cause behind customer complaints. • Product owner for scrum team to improve CS and Managed Projects with Agile methodologies. • Constructed reports to present the major issues impacting CSAT. • Formulated solutions that can offer better user experience and increased the CSAT by 30%. • Collaborated with Product Managers and other teams to enhance the user experience. • Coached team members & Presented the CX team in new employees onboarding sessions.
7 Monate, Aug. 2021 - Feb. 2022
Sales Operations Intern
LemonOne GmbH
• Administered the CRM system of the company • Developed strategy to migrate and implement the data in new CRM tool. • Conducted weekly performance board of the Sales operation & strategy team.
• A SaaS and Hardware Telematics sales operations experience. • Administering the CRM tool for the sales team. • Presenting introductory session of the CRM software to new users in the company and C-level executives. • Conducting quarterly performance audit of the team. • Building monthly sales report for C-level executives.
2 Jahre und 3 Monate, Apr. 2017 - Juni 2019
Business Process Developer
Genpact India Pvt Ltd
1. Customer Support for Aviation Engine Industry. 2. Managing Customer Services Critical and Key Performance Indicators. 3. Managing and mentoring newly recruited employees and leading positive productive output. 4. Product and Process Consultant. 5. Engaging new recruited employees and motivate them for work and opportunities. 6. Supervise and sharing feedback on monthly work performance. 7. Conduct Quality Audits.
8 Monate, Juli 2016 - Feb. 2017
Catalog Management Executive
TVS accessories (Formerly Jazzmyride)
1. An e-commerce startup help by TVS Motor Company. 2. Led the whole product catalog team of the company from data entry to uploading of the products to all the channels for sale. 3. Manage the technical complaints of the corresponding products regarding the compatibility of the same with regarding vehicle 4. Maintaining and updating the supply cost of the products. 5. Categorization of products with the vehicles compatibility. 6. Managing After Sale Queries from customers regarding product
Ausbildung von Abhishek Bali
2 Jahre, Aug. 2019 - Juli 2021
MBA
Cologne Business School
Sprachen
Englisch
Fließend
Deutsch
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