Alexander Trofimov
Angestellt, Head of corporate infrastructure development, Kaspersky Lab
Moscow, Russische Föderation
Über mich
• 20+ years’ experience in customer support achieving 100% customer satisfaction; • 10+ years' maintaining the most productive and motivated team; • 7 times Microsoft Most Valuable Professional; • Experienced in people management, conflict resolution, change management, communications, coaching and mentoring; • Focused on improving any situation and delivering value; • Strong communication and presentation skills • Languages: o Russian – native; o English – good command.
Werdegang
Berufserfahrung von Alexander Trofimov
Bis heute 9 Jahre und 2 Monate, seit Apr. 2015
Head of corporate infrastructure development
Kaspersky Lab
I'm managing a unit consisting of three teams: telecom, core and back office infrastructure, services infrastructure. Totally 50+ top tier engineers. Apart of that I am an owner of a dozen of core services (AD, PKI, internet access, etc) and a manager for IT change management process. Mostly I'm known for driving IT & ITSec projects, improving projects and creating/leading the team.
3 Jahre und 6 Monate, Okt. 2011 - März 2015
Group manager
Kaspersky Lab
Manager for 13 systems engineer (3rd line of support and project team). Project management, resource management, ensuring that resources are available for any IT activities. Staff motivation, coaching and development.
4 Jahre und 3 Monate, Aug. 2007 - Okt. 2011
Senior System Administrator
Kaspersky Lab
2 Jahre und 1 Monat, Juni 2005 - Juni 2007
Informational security engineer
Business Computer Center - South
1 Jahr und 9 Monate, Sep. 2003 - Mai 2005
Customer Support Manager
Infotecs
3 Jahre und 3 Monate, Juni 2000 - Aug. 2003
System administrator
Ryazan state radio engineering academy
Ausbildung von Alexander Trofimov
2007 - 2012
Organizational management
Moscow University of Economics, Statistics and Informatics (MESI)
Project management
Sprachen
Englisch
Fließend
Russisch
Muttersprache