Andy Yudhistira

- Manage about around 180 budget properties and responsible for the revenue management of those properties by using yield management techniques such as RevPar, ADR, average length of stay, booking window, holiday season, etc - Responsible for pricing strategy for all channels (direct and OTA)

- Manage about 30 budget properties and responsible for the revenue management of those properties by using yield management techniques such as RevPar, ADR, average length of stay, booking window, holiday season, etc - Work closely with content team to ensure about the comprehensiveness of property information and photo, good review score in each OTA to increase OTA conversion metrics

- Managed around 150 active B2B customer base (using SalesForce) and prioritized top 20 customers by regularly monitoring and analyzing sales trend then devising program while also putting consideration to profit margin (using Tableau and Cognos) and researching competitor's activities - Organized or attended roadshows or workshops to build network and promote company products

- Streamlined the invoice claim process by using basic Lean Six Sigma principle so that all invoices can be paid in shorter time in a week from around 2 weeks (50% reduction) - Managed the business trip planning and contract agreement with external parties (airlines, hotels, travel agencies) - Carefully researched and analyzed the business trip cost then cooperated with finance department to set the limit of business trip lump sum and expense

- Acted as consultant and advised customers the best choices (airline choice, hotel choice, destination choice) according to their travel requirement and budget - Resolved operational issues by listening to customer's perspective, understanding the cause of problem, selecting and explaining best solution to solve problem

- Responsible for all airline ticket reservations, cancellations or alterations - Coordinated with revenue department to handle group bookings (sometimes up to 100 passengers) in order to get competitive price and allotment