Aysha Akhter
Angestellt, Senior Relationship Officer, Bank Asia Limited
Bis 2018, Master of Business Administration (MBA), Stamford University (Bangladesh)
Dhaka, Bangladesch
Werdegang
Berufserfahrung von Aysha Akhter
Bis heute 9 Jahre und 7 Monate, seit Dez. 2014
Senior Relationship Officer
Bank Asia Limited
-Contact Center monitoring -Organize staffing, including shift patterns and the number of staff required to meet demand -Monitoring random calls to improve quality. -Dispute resolve & response customers accordingly -Follow up all kinds of waiver proposal -Corresponding with branch employees regarding credit card & debit Card issues. -Card & card cheque book activation -Communicate with Debit card / Credit card (Visa & Master ) vendor.
4 Jahre und 1 Monat, Dez. 2010 - Dez. 2014
Assistant Relationship officer
Bank Asia Limited
-> To ensure the service level & maintain the service quality. Also monitor the real-time transactions log table & take necessary initiatives. -> To provides back-end support to the customer over phone & through mail. Also maintain the liaison with vendors (LANKA BANGLA & BEPS) for transaction dispute & technological issue (card activation, card block & unblock etc). -> To ensure TQ (Travel Quota) card endorsement & monitoring foreign transaction.
2 Jahre und 8 Monate, Apr. 2008 - Nov. 2010
Analyst Officer
JAYSON PHARMACEUTICAL LTD
New product development and research.
Ausbildung von Aysha Akhter
1 Jahr und 5 Monate, Apr. 2017 - Aug. 2018
Master of Business Administration (MBA)
Stamford University (Bangladesh)
Finance
2006 - 2007
M.Sc. in Botany
National University (Bangladesh)
Botany
2001 - 2005
Bachelor in Science (Botany)
National University (Bangladesh)
Botany
Sprachen
Englisch
Fließend
Deutsch
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