Aysha Akhter
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Aysha Akhter
- Current 11 years and 6 months, since Dec 2014
Senior Relationship Officer
Bank Asia Limited
-Contact Center monitoring -Organize staffing, including shift patterns and the number of staff required to meet demand -Monitoring random calls to improve quality. -Dispute resolve & response customers accordingly -Follow up all kinds of waiver proposal -Corresponding with branch employees regarding credit card & debit Card issues. -Card & card cheque book activation -Communicate with Debit card / Credit card (Visa & Master ) vendor.
- 4 years and 1 month, Dec 2010 - Dec 2014
Assistant Relationship officer
Bank Asia Limited
-> To ensure the service level & maintain the service quality. Also monitor the real-time transactions log table & take necessary initiatives. -> To provides back-end support to the customer over phone & through mail. Also maintain the liaison with vendors (LANKA BANGLA & BEPS) for transaction dispute & technological issue (card activation, card block & unblock etc). -> To ensure TQ (Travel Quota) card endorsement & monitoring foreign transaction.
- 2 years and 8 months, Apr 2008 - Nov 2010
Analyst Officer
JAYSON PHARMACEUTICAL LTD
New product development and research.
Ausbildung von Aysha Akhter
- 1 year and 5 months, Apr 2017 - Aug 2018
Master of Business Administration (MBA)
Stamford University (Bangladesh)
Finance
- 2006 - 2007
M.Sc. in Botany
National University (Bangladesh)
Botany
- 2001 - 2005
Bachelor in Science (Botany)
National University (Bangladesh)
Botany
Sprachen
English
C1 (Fließend)
German
A1-A2 (Grundkenntnisse)
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