Thami Mxadana

Raising retail funding for Investec from savings only individual clients - through telephonic and digital channels. Building and implementing a compelling customer value proposition for the business unit. Compiling and implementing client acquisition and retention strategy through marketing and unique, efficient client experience. Compiling and overseeing business unit financials and budgets Leading, motivating and mentoring team of 16 to achieve our strategic objectives and growth budgets.

Managing a team of 8 members servicing 10,000 savings clients telephonically for account needs and queries. Implementing alignment of business unit strategy in the team. Constructing, implementing and managing Key Performance Indicators (KPI’s) for the team. Developing and implementing retention strategy for existing clients. Mentoring team and closely assisting with their career growth. Dealing with escalated client complaints and compliments.

Client relationship management of over 200 individual Private Bank clients. Analysis of clients personal balance sheet and identification of opportunities within private bank and other banking decisions. Structuring of lending delas for clients. Presentation of deals to credit forum. Developing and maintaining mutually beneficial client and bank relationship. Acquisition of new clients. Hosting of clients at marketing events.