Beat Christen

Leadership of Account Cloud Engineering for the Database Platform business across Austria and Switzerland. • Leading technology and cloud engineering activities supporting enterprise customers • Strategic advisory on database, cloud adoption and technology transformation • Executive stakeholder engagement with key enterprise customers • Close collaboration with sales and technology teams to drive customer success and business outcomes

Leading Technology Software Engineering teams across Austria and Switzerland, supporting enterprise customers. • Leading and developing high-performing engineering teams • Supporting strategic customers with cloud and technology solutions • Executive engagement with customers and business stakeholders • Driving technology strategy and digital transformation • Collaborating with sales teams to drive customer success and growth

Over 19 years within Oracle Customer Services, progressed through senior leadership roles including Enterprise Support Manager, Customer Services Country Leader Switzerland, Director Customer Management and Senior Principal Technical Account Manager. • Leadership of Customer Services and Service Delivery • Executive responsibility and people leadership • Strategic management of enterprise customers • Service Delivery, Customer Success and Customer Experience • Leadership of complex customer engagements

Delivered consulting engagements focused on Oracle Server Technology, Performance Architecture and enterprise database environments. • Advised customers on technology architecture and performance optimization • Conducted performance benchmarks and architecture initiatives with leading technology vendors • Contributed to technical white papers and best-practice guidance • Bridged deep technical expertise with business requirements

Delivered Technical Sales Consulting and Professional Services engagements for enterprise customers. • Supported customer technology evaluations through presentations, workshops and Proof of Concepts (POCs) • Provided internal and external product training and technical enablement

Technical leadership of an Oracle Support team, including technical enablement, process improvement and service quality management. • Technical interface for Oracle customers and partners • Expertise in Oracle Server Technology across Mainframe, AS/400, Unix and Windows platforms • Leadership and development of technical support specialists • Recipient of Oracle Support “Most Valuable Player” Award (1996) and Swiss Management Award for Outstanding Work (1997)

Developed and supported business-critical applications and database environments on IBM Mainframe platforms using COBOL, Assembler, IMS and DB2. • Led technical projects in database modernization, Business Continuity and Datacenter Fall­back • Introduced DB2 technology for existing IMS-based applications • Implemented database analysis, monitoring and automation solutions • Introduced IBM Automated Operations, improving operational efficiency