Beatrice Feller

- Manage end-to-end accounts receivable processes across multiple regions - Oversee global online payment operations, including credit card transactions, chargebacks, and dispute resolution - Act as a key point of contact for complex payment issues, ensuring timely resolution and risk mitigation - Collaborate with cross-functional teams (Sales, Tax, Customer Service) on a global level - Drive process improvements in billing, payments, and dispute management - Developed strong knowledge of international taxa

- Managed billing operations for clients across US, LATAM, and APAC regions - Handled credit card disputes and supported payment resolution processes (US, LATAM, APAC) - Worked with Salesforce, Microsoft Dynamics NAV, e-Procurement e Spend Management portals, and SAP-based platforms for billing and payments - Supported collections and processed refunds across international markets - Collaborated with internal teams to ensure smooth billing operations

- Promoted internally to Team Leader, transitioning from a smaller property to a high-volume hotel with greater operational and financial responsibility - Led and supervised a team of 15 employees across customer service and service functions - Managed billing operations, including invoice issuance, corrections, refunds, and payment tracking - Responsible for hotel inventory, purchases, as well as stock control and monitoring to ensure efficient operational processes - Monitored financial transactions and e

- Handled customer account and billing-related inquiries, ensuring accuracy and timely resolution - Supported billing and payment activities, including invoice issuance and monitoring payment deadlines - Provided end-to-end customer support across booking, check-in, stay, and post-stay processes - Contributed to daily operational and administrative processes within the hotel

Not completed.