Bhanu Bandi

is looking for freelance projects. 🔎

Bis 2024, Customer Service Analyst, Jaguar Land Rover Deutschland GmbH
Ahaus, Deutschland

Fähigkeiten und Kenntnisse

E-Commerce
International Business
After Sales Support
Business Process Management
Process Optimization
Negotiation skills
B2B
Key Account Management
Process Audit
Negotiation
Customer service
Data Analysis
NPS Management
Multi-Channel Feedback Analysis
Leadership
Sales & Performance Reporting
Marketplace Management
Process Improvement & Governance
Business Development
Strategic planning
Marketing Expertise
Market expansion
Customer Acquisition
Customer Data Analysis
Dashboards
Tableau
Medallia
Microsoft Excel

Werdegang

Berufserfahrung von Bhanu Bandi

  • 2 Jahre, März 2022 - Feb. 2024

    Customer Service Analyst

    Jaguar Land Rover Deutschland GmbH

    Spearheaded NPS & service performance across European markets using Medallia, Tableau & planning tools, driving 4–6% growth in low-performing models and 7–10% KPI improvement. Designed & implemented “Score Card” & “Anti-Cheat Engine,” cutting irregularities by 80%/68%. Led quarterly retailer reviews, assessed spare-parts delays, technician capacity, and delivered data-driven insights enhancing efficiency, processes, and customer experience.

  • 2 Jahre und 7 Monate, Apr. 2017 - Okt. 2019

    Sr.SPS Associate Vendor(US &Cannada)

    Amazon Development Center

    Delivered performance reports on Tier 1 & 2 vendors, driving strategic focus on profitable accounts. Spearheaded catalog optimization for US & CA marketplaces, ensuring accuracy & visibility. Executed site-level audits, reducing errors and elevating customer satisfaction. Guided purchase planning via forecast & inventory insights, aligning with growth strategies. Strengthened supply-chain reliability for millions of Amazon listings. Directed team reporting, agendas & process-improvement forums.

  • 1 Jahr und 2 Monate, Nov. 2016 - Dez. 2017

    Front line Champion

    Myntra.com

Ausbildung von Bhanu Bandi

  • 2 Monate, Feb. 2016 - März 2016

    International business

    University of Malaya

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