Carlos Heredia

Provide continual risk assessment and in the development comprehensive policies, procedures, compliance training, protocols, internal investigations, plans and implements risk management strategies and processes

Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients. Maintaining close relation with existing clients. Responsible for the development and achievement of sales through the direct sales channel for the Spanish and UK market (Online and Retail).

• Creation and Development of the UK and Spanish sales strategies for the Web Shop • Social Media Administrator • Create, analyse, optimise social media content to maximise sales results • Managing the sales, after sales and customer relations • Organising and managing international trade fairs (UK and Spain) • Creating, developing and presenting daily, weekly and monthly reports to the company’s directors

- improving staff performance and career by mentoring, coaching and individual sessions. Be acquainted with sales items and procedures in the department in order to provide accurate information to clients that can enhance sales transactions-Develop sales strategies to reach new customers and also grab the attention of already existing ones to boost sales in the department-Positive approach to sales strategies and motivate sales associates

Build, develop and lead a highly performing team of 15 employees to exceed the department goals-Engaging and developing direct reporting in order to drive for results-Fostering an open collaborative environment where best practices are shared- Supporting and driving initiatives through communication, coaching and mentoring-Leading though change management initiatives while driving agent’s engagement-Balancing effectively the company and customer needs to deliver NPS targets and Risk goals

Modules include: Marketing, Macroeconomics, Accounting, Business and Commercial Law, Statistics

Modules include Chemistry, Animal Production, Zoology, Maths, Physic, Morphology, Microbiology, Physic, topography