Carlos Venegas

Assisted customers over the phone, email and chat to address their inquiries within retail banking • Achieved the level of call structure to walk the customer through from greeting to end of call • Improved service by an efficient 6 min average handling time and 2 min max. pause per call • Introduced current offers to customers by tailoring a pitch based on individual profile, preferences and quick financial review • Adhered to industry standards by performing due diligence and KYC on every interaction

• Identified market and commercial trends central to the success of the US Soy industry in the Latin America region • Assessed how effective was the United Soybean Board resource allocation to maximize profit for US Soybean farmers • Produced soybeans, soybean meal and oil export charts to priority markets in the Latin American region • Evaluated the success of the technical support programs to increase sales of soybeans products to the region

• Provided logging while drilling and directional services across Alberta and Saskatchewan • Deployed and installed all necessary equipment on location • Monitored the data acquisition process and produced measurements reports to client • Ensured data integrity and the accuracy of measurements to compensate for magnetic interference • Troubleshooted surface or downhole issues to maintain continuity of services • Provided crucial Real Time data interpretation to drilling team for well placement optimization

Summer Program with The Washington Center, Washington D.C. 2015 Internship at the GIC Group in Alexandria, Virginia. Capstone Project – Cogeneration as an efficient generation of electric power and thermal energy. 2016 Study Tour to Perth – Australia. 2016 Modules Participation at the Asian meeting of the International Association for Energy Economics Presentation of the Canadian Mining Industry to faculty and students at the University of Western Australia.

Courses Mathematics. Differential, Integral Calculus. Linear Algebra. Differential Equations. Vector Calculus. Physics. Kinematics. Dynamics. Electric Field. Capacitance. Electromagnetic Induction. Maxwell Equations and Electromagnetic Waves. Geometric Optics Material Mechanics. Stress and Strain Analysis. Load Analysis Heat Transfer. Conduction. Convection. Radiation Participation in the Exchange Program at the Université de Technologie de Compiègne 1999-2000.