Raffaele Altieri

Manage a team of Supervisors, monitor their performances, work on their development and provide them with training and support. • Analyze and report KPIs to the Contact Center Manager and to the Client • Identify potential risks and opportunities of improvement • Ensure the correct implementation of the standard processes and procedures • Assist HR with recruiting • Help promote a company culture that encourages top performance and high morale • Oversee forecasting, reporting, planning, and auditing

Management of online communication campaigns for entertainment clients (The Walt Disney Company, Warner Bros. Ent., 20th Century Fox, Universal Pictures) - Direct relationship with clients to set up the development of the online communication campaign - Social Live Coverage for events - Copywriter, editorial planning on main social networks - Sentiment analysis and preparation of reports on project trends and Social Listening. - Social network moderation via: Agora Pulse, FanTabManagement