Carlota Berruezo

Lead a multi geography team focused on Client Success delivery and accountable for the EMEA annual bookings. Worked on scaling our services offerings to ensure maximum impact on client satisfaction, retention and operational efficiency. Established and developed all processes/structure that provide the foundation of a professional services organization. Hired, managed and coached the Services Consultants Team with a variety of skillsets and individual aspirations across UK, France, Netherlands and Germany

Provided strategic and tactical business consultancy to clients at different stages of their engagement with Bazaarvoice in order to deliver an industry leading user generated content strategy to support and meet customer's business objectives, allowing them to accelerate their success and recognise ROI quickly. Delivered systematic assessments and guidance for the development and growth of recommended initiatives across all stakeholder levels within an organisation.

Managed the day to day communication and relationship with the Bazaarvoice portfolio of enterprise and more complex customers across EMEA. I worked on the on-going engagement with user-generated content and strategic roll-out, providing best practices, innovation and road map plans.

Lead the implementations and relationships of Innovative Systems’ enterprise clients based in the Middle East and Europe. I was responsible for introducing new procedures and best working practices, working closely with the operations and development teams to improve products and services, manage change and implement a structured methodology in the Client Services department.

Solely managed the implementation, consulting and training of the web-hosted portfolio that VOCUS offered, ensuring a high renewal success rate on assigned accounts and delivering high level client satisfaction.