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Carlota Berruezo

Angestellt, Chief of Staff to SVP of EMEA, Bazaarvoice
Munich, Deutschland

Fähigkeiten und Kenntnisse

Leadership
Change Management
Professional services
Customer services
Strategic Consulting
SaaS
Enterprise Software
E-Commerce
Digital Marketing
Online Marketing
Account Management
Social Media
Strategic Partnership
Training
Product Management
CRM

Werdegang

Berufserfahrung von Carlota Berruezo

  • Bis heute 4 Jahre und 9 Monate, seit Okt. 2020

    Chief of Staff to SVP of EMEA

    Bazaarvoice
  • 3 Jahre und 2 Monate, Aug. 2017 - Sep. 2020

    Director, Strategic Services EMEA

    Bazaarvoice
  • 1 Jahr und 2 Monate, Juni 2016 - Juli 2017

    Director, Global Professional Services

    Bazaarvoice GmbH

  • 1 Jahr, Juni 2015 - Mai 2016

    Manager, Strategic Services EMEA

    Bazaarvoice GmbH

    Lead a multi geography team focused on Client Success delivery and accountable for the EMEA annual bookings. Worked on scaling our services offerings to ensure maximum impact on client satisfaction, retention and operational efficiency. Established and developed all processes/structure that provide the foundation of a professional services organization. Hired, managed and coached the Services Consultants Team with a variety of skillsets and individual aspirations across UK, France, Netherlands and Germany

  • 1 Jahr und 5 Monate, Feb. 2014 - Juni 2015

    Strategic Services Consultant

    Bazaarvoice

    Provided strategic and tactical business consultancy to clients at different stages of their engagement with Bazaarvoice in order to deliver an industry leading user generated content strategy to support and meet customer's business objectives, allowing them to accelerate their success and recognise ROI quickly. Delivered systematic assessments and guidance for the development and growth of recommended initiatives across all stakeholder levels within an organisation.

  • 1 Jahr und 11 Monate, März 2012 - Jan. 2014

    Client Success Director

    Bazaarvoice

    Managed the day to day communication and relationship with the Bazaarvoice portfolio of enterprise and more complex customers across EMEA. I worked on the on-going engagement with user-generated content and strategic roll-out, providing best practices, innovation and road map plans.

  • 11 Monate, Apr. 2011 - Feb. 2012

    Senior Consultant EMEA

    Innovative Systems, Inc.

    Lead the implementations and relationships of Innovative Systems’ enterprise clients based in the Middle East and Europe. I was responsible for introducing new procedures and best working practices, working closely with the operations and development teams to improve products and services, manage change and implement a structured methodology in the Client Services department.

  • 4 Jahre und 2 Monate, Feb. 2007 - März 2011

    Professional Services Consultant

    Vocus Europe

    Solely managed the implementation, consulting and training of the web-hosted portfolio that VOCUS offered, ensuring a high renewal success rate on assigned accounts and delivering high level client satisfaction.

  • 1 Jahr und 1 Monat, Feb. 2006 - Feb. 2007

    Senior Support Consultant

    Vocus Europe

  • 1 Jahr und 1 Monat, Feb. 2005 - Feb. 2006

    Support Analyst

    Vocus Europe

Ausbildung von Carlota Berruezo

  • 1 Jahr und 10 Monate, Sep. 2002 - Juni 2004

    BSc Internet Technologies

    University of Portsmouth

  • 1 Jahr und 10 Monate, Sep. 2000 - Juni 2002

    HND in Business (Information Technology)

    ESI Escuela de Sistemas Informaticos

Sprachen

  • Spanisch

    Muttersprache

  • Englisch

    Fließend

  • Deutsch

    Grundlagen

  • Französisch

    Grundlagen

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