
Carlota Berruezo
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Carlota Berruezo
- 1 Jahr und 2 Monate, Juni 2016 - Juli 2017
Director, Global Professional Services
Bazaarvoice GmbH
- 1 Jahr, Juni 2015 - Mai 2016
Manager, Strategic Services EMEA
Bazaarvoice GmbH
Lead a multi geography team focused on Client Success delivery and accountable for the EMEA annual bookings. Worked on scaling our services offerings to ensure maximum impact on client satisfaction, retention and operational efficiency. Established and developed all processes/structure that provide the foundation of a professional services organization. Hired, managed and coached the Services Consultants Team with a variety of skillsets and individual aspirations across UK, France, Netherlands and Germany
Provided strategic and tactical business consultancy to clients at different stages of their engagement with Bazaarvoice in order to deliver an industry leading user generated content strategy to support and meet customer's business objectives, allowing them to accelerate their success and recognise ROI quickly. Delivered systematic assessments and guidance for the development and growth of recommended initiatives across all stakeholder levels within an organisation.
Managed the day to day communication and relationship with the Bazaarvoice portfolio of enterprise and more complex customers across EMEA. I worked on the on-going engagement with user-generated content and strategic roll-out, providing best practices, innovation and road map plans.
- 11 Monate, Apr. 2011 - Feb. 2012
Senior Consultant EMEA
Innovative Systems, Inc.
Lead the implementations and relationships of Innovative Systems’ enterprise clients based in the Middle East and Europe. I was responsible for introducing new procedures and best working practices, working closely with the operations and development teams to improve products and services, manage change and implement a structured methodology in the Client Services department.
- 4 Jahre und 2 Monate, Feb. 2007 - März 2011
Professional Services Consultant
Vocus Europe
Solely managed the implementation, consulting and training of the web-hosted portfolio that VOCUS offered, ensuring a high renewal success rate on assigned accounts and delivering high level client satisfaction.
- 1 Jahr und 1 Monat, Feb. 2006 - Feb. 2007
Senior Support Consultant
Vocus Europe
- 1 Jahr und 1 Monat, Feb. 2005 - Feb. 2006
Support Analyst
Vocus Europe
Ausbildung von Carlota Berruezo
- 1 Jahr und 10 Monate, Sep. 2002 - Juni 2004
BSc Internet Technologies
University of Portsmouth
- 1 Jahr und 10 Monate, Sep. 2000 - Juni 2002
HND in Business (Information Technology)
ESI Escuela de Sistemas Informaticos
Sprachen
Spanisch
Muttersprache
Englisch
Fließend
Deutsch
Grundlagen
Französisch
Grundlagen
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