Carmen Natale

Led a cross-functional team of 15 members and supervised their daily operations in U.S. military training sites across the EMEA region. Managed the yearly training schedule, resource allocation, coordinated logistics and communications. Administered monthly invoicing ($300,000/month) to the US government. Account and Relationship Management of 50+ accounts ($4million/year). Directed new projects as required by the performance of the contract. Delivered weekly meetings to key DoD stakeholders.

Responsible for the B2B sales of IT Security courses to US DoD clients in the EMEA region and for the creation of partnerships with external training services providers. Account management of 50+ existing accounts ($4 million/year). Daily remote and face-to-face customer service to C-level clients and facilitation of weekly meetings. Administered monthly invoicing to the US Government ($300,000/month). Coordinated logistics, communication and supervised the operations of the training sites across EMEA.

Managed the local training schedule, administered logistics and processed enrollments of 80-100/month attendees. Administered Pearson VUE and Prometric computer-based exams. Daily customer-facing support (walk-ins, telephone, e-mails). Managed 20+ local DoD accounts and record-keeping of the training/testing portal. Responsible for securing the designated government facility, maintaining its technological assets and provide first-hand technical troubleshooting of classroom and testing center.

English>Italian voice-over dubbing of reality shows aired on Sky Italia. Italian>English translation and proofreading of the Turin GLBT 2013 Film Festival catalogue. Chinese>Italian, Italian>English, English>Italian subtitling feature films and documentaries presented at several European film festivals in 2012-2013.

Student Coordinator for the EU funded Intensive Italian language course dedicated to European incoming exchange students. Course schedule and field trip coordinator, assistance with in-processing procedures, customer-facing help-desk services.

Student Coordinator for the EU funded Intensive Italian language course dedicated to European incoming exchange students. Course schedule and field trip coordinator, assistance with in-processing procedures, customer-facing help-desk services.