Christian Cramer

Angestellt, Head of Global Service & Customer Care - Consumer Products, ZEISS

Oberkochen, Germany

Skills

Customer Service
Customer Care
Kundenservice
CRM-Systeme
Salesforce
After Sales Management
After Sales
Kundenbetreuung
Customer orientation
Customer Relationship Management
Produktmanagement
Services
Auslandserfahrung
Führungserfahrung
Führungskompetenz
Führungsqualitäten
Personal Coaching
schnelle Auffassungsgabe
Verantwortungsbewusstsein
Budgetverantwortung
Umsatzsteigerung
Engagement
Prozessoptimierung
Automotive
Belastbarkeit
Durchsetzungsvermögen
Fotografie
Flexibilität
Teamfähigkeit
Implementation Management
Reisebereitschaft
Kundenzufriedenheit
Kundenzufriedenheitsmanagement
Kundenzufriedenheitsanalysen
KPI-Definition
Consumer Services
Sales Support
Trainingszentrum
NPS
Net Promoter Score
Change Management
Changemanagement
interkulturelle Kompetenz
USA

Timeline

Professional experience for Christian Cramer

  • Current 5 years and 2 months, since May 2018

    Head of Global Service & Customer Care - Consumer Products

    ZEISS
  • 1 year and 8 months, Sep 2016 - Apr 2018

    Leiter Produkt Marketing & Customer Care | Camera Lens Division

    Carl Zeiss AG, Oberkochen

  • 3 years and 11 months, Oct 2012 - Aug 2016

    Leiter Customer Care Center Camera Lens Division

    Carl Zeiss AG

  • 10 months, Dec 2011 - Sep 2012

    Service Manager Geschäftsbereich Photoobjektive

    Carl Zeiss AG

  • 1 year and 3 months, Sep 2010 - Nov 2011

    Trainee Services-Manager Photoobjektive

    Carl Zeiss AG

    Carl Zeiss AG - Geschäftsbereich Photoobjektive

  • 7 months, Apr 2009 - Oct 2009

    Diplomand im Advanced Prodcut Planning Team

    Mercedes-Benz USA, LLC

    Thema der Diplomarbeit: Creating the Foundation for a Sustainable Transportation and Communication Strategy for Mercedes-Benz USA, LLC. An Analysis Based on MBUSA's Current Position Against a ‘Green’ Trend in the US-Automotive Market.

  • 4 months, Dec 2008 - Mar 2009

    Produktmanagement Advanced Product Planning

    Mercedes-Benz USA, LLC

    Mitarbeit und Rerche für das Advanced Product Planning Team Hauptthema: Alternative Antriebe, Produktportfolio MBUSA

  • 7 months, Jun 2008 - Dec 2008

    Praktikant Produktmanagement

    Mercedes-Benz USA, LLC

    Koordination im Launchmanagement der E-Klasse (W212) auf dem US-amerikanischen Markt

  • 7 months, Sep 2007 - Mar 2008

    Praktikant - Produktmanagement S-Klasse (MP/PS)

    Daimler AG

    Praktikant im Produktmangement S-/CL- Klasse. Arbeitsschwerpunkt: Launchmanagement S-Klasse (221) Modelpflege 2009

Educational background for Christian Cramer

  • 5 months, Mar 2006 - Jul 2006

    International Business Administration and Engineering

    Kettering University (Flint, Michigan)

    Schnitt der erreichten Noten: 1,25 Marketing, Controlling

  • 5 years and 7 months, Sep 2004 - Mar 2010

    Internationales Wirtschaftsingenieurwesen

    RheinMain Hochschulen

    Abschlussnote 1,1 - 1.) Schwerpunkt: Marketing 2.) Schwerpunkt: Fahrzeugtechnik

Languages

  • German

    First language

  • English

    Fluent

  • French

    Basic

Wants

Aufbau von Organisationen
Servicemanagement
Customer Service
Customer Care
Customer Relationship Management
Customer Experience
Customer Support
After Sales Management
Service Management
Changemanagement
Services

Interests

Customer Care
CRM
Kundenservice
Digitale Fotografie
Running
Fitnesstraining
Motorrad fahren

Browse over 20 million XING members