Christoph Bennett

Angestellt, Senior Consultant CRM, Serrala
Vienna, Austria

Skills

Digital Marketing
Customer Relationship Management (CRM)
Strategy
Change Management
Consultative Selling
Team leadership
Organizational Development
Strategic Partner Relationship Management
Account management
Solution Architecture
Requirements Management
Operational Excellence
Training Delivery

Timeline

Professional experience for Christoph Bennett

  • Current 13 years and 4 months, since Dec 2012

    Senior Consultant CRM

    Serrala

    I help organizations turn customer data into measurable business results. For more than 20 years I have worked with enterprise and B2B organizations on customer engagement, CRM and marketing automation – not only implementing platforms, but redesigning how companies communicate with their customers. My work typically sits between business leadership, marketing and IT. I translate commercial objectives into operational customer programs and make sure they actually function in real systems and real teams.

  • 7 years and 1 month, Aug 2017 - Aug 2024

    Branch Office Manager Vienna

    Serrala

    Established and led Vienna branch office with full operational responsibility, including administrative infrastructure, legal compliance, and financial management. Built organization as an independent partner entity in the Austrian market with direct personnel management responsibility.

  • 1 year and 3 months, Feb 2022 - Apr 2023

    Interim Team Lead CRM, Confidential Client

    Serrala

    Assumed functional and disciplinary leadership of 4-person CRM team during critical transformation phase. Stabilized team following 3 temporary leadership changes, retained all technical experts, and led strategic platform evaluation while maintaining operational continuity.

  • 5 years and 1 month, Nov 2007 - Nov 2012

    Head of eCRM & Analytics & Senior Consultant

    WundermanPXP

    Head of eCRM & Analytics – WundermanPXP Led CRM and analytics projects for international clients, coordinating marketing, analytics and technical teams. Focused on designing customer communication programs, data-driven marketing and marketing technology implementations. Worked directly with clients on campaign strategy, customer segmentation and operational rollout.

  • 1 year and 4 months, Jun 2006 - Sep 2007

    Technical Architecture

    T-Systems Austria
  • 2001 - 2006

    Consultant WEB & Portal Solutions

    voestalpine group-IT GmbH

Educational background for Christoph Bennett

  • 2013 - 2015

    Online Media Marketing

    Donau-Universität Krems - Universität für Weiterbildung Krems

Languages

  • German

    First language

  • English

    Fluent

  • French

    Intermediate

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