Claudia Govoni

- Implementation of processes improvements in after sales, logistics and finance department) - Monthly reporting to HQ in Spain and Plant Manager - Sales controller (prices update in SAP, follow up of Pipeline, sales provisions, invoicing monitoring) - Follow up of overdue payments and reporting - Customers overview and analysis - Backoffice support (orders, invoicing, claims)

Back office sales /after sales - Management and monitoring of orders and Customers’ complaints - Support in the daily management of the purchasing and logistics department

Back office after sales - Management and monitoring of queries and Customer complaints until its final resolution together with internal departments and importers - Supervision of the EURO-5 markets through Automobile Forums for issuing a bimonthly report.