Denis Tomka

Successfully met company sales targets by 100% between the years 2021 and 2022. Identified emerging markets as a potential for growth, resulting in the company’s expansion in the industry. • Outbound Customer research • Qualification of leads coming from different channels of marketing and sales • Understanding customer business and specifics • Establishing long-term relationships with existing customers • Proposal and agreements negotiation • Account management

· Project management · Gathering, documenting, managing requirements for projects · Creation and update of project documentation according to the standards · Participation in presale activities · Performing the functions of a business analyst

Produced excellent customer service scores focusing on management. Mentored and developed all members of staff, assisted members in obtaining positions of greater responsibility. Created Guest Receptionist manual to standardize receptionist training. · Recruiting, managing, training the front office · Implementing new processing technologies · Assisting in overall marketing & sales strategies · Overseeing all front office operations · Monitoring guest satisfaction processes

Business analysis in Software Development