Desislava Todorova
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Desislava Todorova
- Bis heute 7 Jahre und 1 Monat, seit Aug. 2018
Process owner at Customer Relations team (CRT)
HP Inc
- Designing, documentation and maintenance of CRT processes - Trainings resulting from changes for the CRT Community - Maintenance of BMS/QMS documents for CRT in order to support the audit exercise - Validating changes with other impacted teams through the Change Board - Ensure process compliance - Determine when improvements are required - Support BSI Audits
- 3 Jahre und 1 Monat, Okt. 2013 - Okt. 2016
Customer Relations Subject Matter Expert
Hewlett Packard
- Assisting complaints manager and delivery support manager in developing and maintaining a best in class complaints defective unit return structure according to evolving business needs. - Driving activities achieving and improving CR records management. - Creating and maintaining documentation of own processes and tasks. - Driving together with process consultant overall tools and processes convergence.
- 2 Jahre und 6 Monate, Apr. 2011 - Sep. 2013
Operational Support Member in Customer Relations Team
Hewlett-Packard
- Staff planning/ management. - New employees selection. - Newcomer orientation and training. - Plan of records. - Operations S.P.O.C. - Participation in different projects, aiming smoother workflow and better collaboration between teams.
- 2 Jahre und 1 Monat, März 2009 - März 2011
Customer Relations Specialist
Hewlett-Packard
- Validating access rights to service and exception handling. - Monitoring open cases to ensure that the contractual response time commitment is met. - Monitoring tower for service delivery supplies. - Order management.
- 1 Jahr, März 2008 - Feb. 2009
Werkstudent
SAP Deutschland AG & Co. KG
- Scheduled analyst briefings using firm specific processes. - Prepared briefing material for SAP spokespeople. - Provided regular updates to project sponsors. - Monitored and tracked direct marketing campaigns.
- 7 Monate, Aug. 2007 - Feb. 2008
Praktikantin
Robert Bosch GmbH, Karlsruhe
· Collaborated with the Key Account Managers to develop and close deals with large companies. · Analyzed the market conditions. · Collaborated with the Finance team to calculate the annual price for our partners. · Ensured client retention and satisfaction.
- 2 Monate, Jan. 2007 - Feb. 2007
Praktikantin
Euratec GmbH, Sofia
· Prepared official company documentation and press releases. · Worked on new customer acquisition programme. · Arranged and budgeted business trips and visits. Scheduled business meetings. · Reviewed and organized company correspondence.
- 6 Monate, Apr. 2006 - Sep. 2006
studentische Hilfskraft
Bereichsbibliothek BWL, Mannheim
· Maintained several library databases day-to-day. Managed updates. · Assisted with everyday office duties and various small projects.
Ausbildung von Desislava Todorova
- 5 Jahre und 4 Monate, Okt. 2003 - Jan. 2009
VWL
Universität Mannheim
Marketing, Informationsökonomie und Wettbewerb
Sprachen
Deutsch
Fließend
Englisch
Fließend
Russisch
Gut
Italienisch
Gut
Französisch
Grundlagen
Bulgarisch
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