Dilawar Qazi

Conducts log reviews, escalates security issues, and supports clients. Assists with software installs, hardware lifecycle, and Agile planning via JIRA. Tracks licenses, budgets, and metrics while ensuring compliance through audits and change management. Supports Salesforce, Azure/Okta SSO, Egnyte/OneDrive, AWS, and SaaS tools. Administers IAM, Microsoft 365, Google Cloud, and devices while optimizing collaboration with Teams, JIRA, Bitbucket, Splunk, Tableau, and more.

Oversees IT equipment logistics for efficient operations. Leads support in case management, project planning, maintenance, upgrades, and deployments of tools like Well Seeker and Machine Metrics. Builds Power BI dashboards to report metrics aligned with Agile standards. Collaborates with developers and admins to optimize data flows across systems. Provides Syspro and ERP troubleshooting to resolve technical issues quickly and ensure business continuity.

• Led IT problem diagnosis across Elementary, Junior, High, and East transportation campuses. • Coordinated with operations, cyber security, networking, cabling, telephony, and maintenance departments for timely issue resolution. • Supported management with project reporting, timelines, and completion updates. • Collaborated with 1200+ staff members, ensuring seamless communication and effective teamwork for issue resolution.

• Implemented system upgrades, software installations, data backups, and configured new systems and applications. • Supported North American teams in migrating from Windows to Amazon Workspace (AWS). • Administered system-wide tools, including Active Directory, help desk ticking, MS Office suite, RSA, Proxy, and SCCM. • Responded promptly to end-user issues, updating tickets regularly throughout the resolution process.

• On-site analysis and resolution of complex desktop issues for end-users. • Install, configure, test, maintain, and troubleshoot end-user and network hardware, peripherals, software, and products. • Contribute to and execute projects, conduct research, and collect data as directed. • Mentor Level I technicians and serve as a point of escalation for complex tickets. • Handle IT problems for four campuses simultaneously in a network engineering role.

• Assist in development and planning of training programs and running the Academy processesto ensure appropriate Nomination, Examination and Accreditation of learners. • Support in running courses on-site and CRM (customer relationship management) to supportclients. • Support in maintaining the e-learning platform for the online training's. • Involvement in communicating the L&H Academy offer throughout the Group.

• Marketing of the university and handling queries from the international students. • Responsible for all the up coming students and their consultation

Master Thesis, “The exploitation of mining deposits hybrid processes: A feasibility study” • The present master thesis should analyze the market potential of the Theisen sludge mono-landfill in Saxony-Anhalt

• Web and google analytic. • Responsible for online communication channel, conferences, workshops, marketing, strategic planning for web development.

• Responsible for all the technical problems; incidents or service requests. • Worked on CRM (customer relationship management) project. CRM platforms involve businesses analyzing customer interactions and improving the customer relationship. • Provided Level 1 End User IT support, instruct users on usage of software, announce urgent/important information from IT group, receive and assign software, hardware and network requests to the appropriate IT team.

• Assist PHD Students at Raw and Material department with Mathematical reading and examining the materials for testing and analysis. • As part of the management team, I took the role of team lead, when needed on certain tasks.

Bachelor Thesis, Industrial Waste Disposal Target Area Hayatabad, Peshawar, Pakistan. • The presented study was conducted to investigate the different ways that are used for disposing off of the waste in Hayatabad, Peshawar.

International Marketing, International Entrepreneurship, Information System.

Masters of International Business in Developing Emerging Markets with majors in 1: Strategic corporate management. 2: Economics Engineering. 3: Information Management. 4: International Marketing.

Bachelors of Economics.