Alexandria Clarke

•   Independently ran full operations for a team of 10+ across 5–6 business centers as Acting City Manager, maintaining full continuity with zero escalations to regional leadership. •   Led end-to-end change management for a center-wide service delivery transformation across 5–6 locations — stakeholder mapping, communication cascades, adoption tracking achieving full alignment in 6 weeks. •   Designed and facilitated structured training and upskilling programs for 3 cohorts, improving role-readiness score

•   Coordinated and optimized onboarding and billing processes for 50+ client accounts across 3 centers, achieving 98% billing accuracy and reducing processing errors by ~60%. •   Developed 5+ internal training and knowledge-sharing guides to support new team members during onboarding, cutting average ramp-up time by 2 weeks and improving service delivery consistency. •   Coordinated rollout of a new operational process across 3+ centers by organizing 4 training sessions, collecting adoption feedback from

•   Designed and implemented data-driven individual development plans for 8–10 clients using behavioral science principles, improving target outcomes by 15% within 3 months of intervention. •   Facilitated 20+ structured one-on-one coaching sessions per week, adapting intervention strategies in real time based on behavioral data, achieving measurable progress milestones for 90%+ of assigned clients. •   Collaborated with a multidisciplinary team of 6–8 (therapists, supervisors, families) to align on care

Minor in Sociology