Dirk Grube

Leading Cloud Solution Architects Org in Microsofts Customer Success Unit. Drive customer value by leveraging Microsoft Azure public cloud and hybrid services with focus on biggest global and enterprise Customers. Translating customers' business opportunities/challenges into cloud architectures and transformative solutions leveraging Azure big data, analytics, IoT, machine learning, DevOps, cognitive, etc. services.

Responsibility for the Customer Service and Support Organization and the proactive and reactive service delivery quality for enterprise customers in Switzerland and EMEA Improving quality of Microsoft products and solutions by partnering with customers, support organization and reverse engineering development teams Responsibility for commercial success and improvements of the service delivery organization by innovating and shaping services to support customers to transform into the cloud

Responsible the post sales delivery team including staffing, training / readiness / certifications, service offers, resource utilization, and budget. Hiring, developing and retaining a team of highly skilled Premier Field Engineers to ensure customers satisfaction and commercial success and improvements Innovation through development and commercial setup of new services by parterning with Sales and Services departments

Lead cross-functional projects to improve efficiency and quality of global LifeCycle Management segments and processes Line and Business Mgmt for: Reverse engineering Dev Team, Support/Service Teams, Training Technical and Mgmt leadership in projects of application development in close corporation with core development departments, e.g. implentation of agile Development structures Initiated and setup of a new subsidiary and support organization in Eastern Europe

Business/Team Manager for 12-18 Support/Escalation Engineers in software support (SharePoint) with experience managing multi-site, global, multi-technology teams. Responsible for development and consistency of Service Level Agreements and increasing operational excellence in IT Service Management to maintain highest level of Customer Satisfaction. Results-oriented, with recognized strengths in taking on new responsibilities, building teams, managing/developing high-performing engineers.

• 3rd Level support for complex technical and political Escalations of high sensitive customers (Telekom, Deutsche Bank, DWP) • Proactive Services, Training and consulting services for Customers in design and optimizing IT infrastructure and Security concepts • Working close with Management in Hiring/Staffing the EMEA Support and participate in strategically planning of the Support business • Leading the EMEA ISA/Security Support Team and represent the interface to the Development/Product Team in US

• Development of VB/COM, DHTML- and Javascript-based Intranet Database-Applications used by the 21 worldwide located Subsidiaries • Coordination of IT-Projects with the international Company-Departments and external Consulting Partners to ensure high quality of business processes and security (SecurID, RAS, VPN)

• Administration/Configuration of a Windows NT4.0 Network with about 5000 Users.

• Network Technology (e.g. ISO-OSI-Model, TCP/IP, DNS) / Software Development (C, C++, VB) / Operating Systems (Unix, Windows) / Internet-Technology and Programming • Completed Rhetorical Training in the field of marketing and sales