Dominique Fryns

Gruppenleiterin des Serviceteam, Kundencenter und Empfang

Kontaktlauf-Stelle und Coach der Manager am Standort Eynatten sowie Entwicklung eines Schulungskonzept

Personalverantwortung, Koordination der Teams und Sicherstellen der reibungslosen Abläufe während der Pandemie

Analyse one of the existing projects and implement improvements internal and together with our Customer to achieve a higher performance level and profitability of the business. Act also as Operations Manager in supporting the team to meet the contractual service level agreements.

Provide support for the transition after the acquisition of N-Allo Deutschland GmbH by asf energy gmbh, aye media Group. On this function continue to be the contact for the existing customers and support the operational changes for the team in view of the integration into the new structure of the aye media group. In addition, assist the marketing team with the acquisition of new customers in the energy market. Continue to ensure the financial reports.

Act as Site Manager for our first location in Germany; build up the site, support the recruitement of the first teams, follow up the accounts, first contact for our customers on account and operational level. Ensure the profitability of the business.

Single Point of Contact for the customers as well as the internal and external project partners Ensure that Quality Standards and KPI's are met Guarantee the profitability of the project Manage the customer relationship Prepare the annual budget and the monthly customer invoices Support the marketing team Develop relationsships and create new contacts within the business

Managing the Client account in SITEL across all SITEL Sites: making sure that contractual service level agreements are achieved, acting as overall operational contact and escalation point for the Client & SITEL, sharing Best Practices across SITEL Sites, increasing efficiencies, identifying and driving cost savings for the Client, creating and following up improvement plans and initiatives with operational management, making recommendations on improvement opportunities that meets the Client requirements

Insure realisation of result of 2Million Euro/quarter Manage 70 clients and 15 partners Act as teamleader in the customer service