
Eliton Calado
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Eliton Calado
- Bis heute 2 Jahre und 1 Monat, seit Juni 2023
Social Worker
AWO Bundesverband e.V.
- 9 Monate, Aug. 2022 - Apr. 2023
Business Strategy Analyst (Key Account Management)
Infracommerce Negócios e Soluções em Internet
• Key account management, building and maintaining strategic relationships; • Collaborated cross-functionally to develop and execute strategic plans, ensuring KPIs were met; • Co-created, structured and implemented strategies aimed at achieve setted goals; • Acted as the main point of contact for client concerns, contributing to increased satisfaction and account growth; • Weekly & montly meeting reports; • Successfully conducted up/cross-selling initiatives, aiming account growth;
- 1 Jahr und 6 Monate, Okt. 2020 - März 2022
Junior Customer Success Analyst
Grupo Ideal Trends
• Managed a large portfolio of key accounts, ensuring client satisfaction and growth. • Regularly reported on website traffic, keyword ranking, and performance metrics. • Developed and aligned growth strategies through monthly meeting reports. • Formulated strategies for MRR expansion (upsell) and cross-sell. • Monitored and managed KPIs for client retention and financial recovery. • Collaborated on the development and analysis of SEO plan actions with the Growth team.
- 1 Jahr und 4 Monate, Jan. 2019 - Apr. 2020
Customer Service & Supply Chain Analyst LATAM
Shin-Etsu do Brasil
• Managed customer service operations for LATAM; • Collaborated with cross-functional teams global, including production, logistics, and finance, to ensure order processing and timely delivery to LATAM; • Monitored the progress of open orders, checked documents, identified & resolved problems; • Prepared and validated shipping documents; • Communicated actively with customers regarding SAP order status; • Managed the local inventory process from licensing to the beginning of operations.
Ausbildung von Eliton Calado
- 2 Jahre, Aug. 2016 - Juli 2018
International Business Administration
Centro Universitário das Faculdades Metropolitanas Unidas
Sprachen
Englisch
Fließend
Portugiesisch
Muttersprache
Spanisch
Gut
Deutsch
Grundlagen
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