Eliton Calado

• Key account management, building and maintaining strategic relationships; • Collaborated cross-functionally to develop and execute strategic plans, ensuring KPIs were met; • Co-created, structured and implemented strategies aimed at achieve setted goals; • Acted as the main point of contact for client concerns, contributing to increased satisfaction and account growth; • Weekly & montly meeting reports; • Successfully conducted up/cross-selling initiatives, aiming account growth;

• Managed a large portfolio of key accounts, ensuring client satisfaction and growth. • Regularly reported on website traffic, keyword ranking, and performance metrics. • Developed and aligned growth strategies through monthly meeting reports. • Formulated strategies for MRR expansion (upsell) and cross-sell. • Monitored and managed KPIs for client retention and financial recovery. • Collaborated on the development and analysis of SEO plan actions with the Growth team.

• Managed customer service operations for LATAM; • Collaborated with cross-functional teams global, including production, logistics, and finance, to ensure order processing and timely delivery to LATAM; • Monitored the progress of open orders, checked documents, identified & resolved problems; • Prepared and validated shipping documents; • Communicated actively with customers regarding SAP order status; • Managed the local inventory process from licensing to the beginning of operations.