Emil Petrow
Skills
Timeline
Professional experience for Emil Petrow
- Current 2 years and 2 months, since Feb 2024
Junior IT Team Leader / ITIL Expert
GDC Services & Solutions doo Beograd
Leading IT operations and projects, including software migrations, infrastructure setups, and process automation using AI-driven tools. ITSM process design, problem and incident management.
- 5 months, Oct 2023 - Feb 2024
Assistant IT Team Leader
ICL Group
Coordination of IT operations and development and implementation of IT processes working closely with a Senior Team Lead.
- 1 year and 6 months, Sep 2022 - Feb 2024
ITIL Expert
ICL Group
Problem and incident management for a major multinational retail chain (150+ stores, 3500+ tills).
- 3 years and 11 months, Jan 2019 - Nov 2022
ITIL Analyst
GDC (Fujitsu preferred supplier of Services)
Release and IT capacity management for multiple major multinational companies in different industries (1200-5000+ endpoints).
- 4 months, Oct 2018 - Jan 2019
Intern
GDC (Fujitsu preferred supplier of Services)
Languages
Serbian
Intermediate
English
Fluent
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