Erving Velez

https://www.linkedin.com/in/ervingv/

Responsible for all onsite computer and mobile inventory asset and accessory management from beginning to end of life at Google Hamburg. -Level 1 IT and cellular technical support -Ticket orientated workload -Cellular supply -Inventory Forecasting and Ordering -Repairs -OS installs -New hire imaging and IT equipment setup -Accessory management -Video conferencing installs and maintenance -Event support -Logistics -Printer support -Training new Techs -First Day of Business setups of new offices

Assisted in supervising up to two employees; performed customer service and trained new employees. Responsible for troubleshooting IT malfunctions to ensure cash registers (Windows based systems) are in working order. Updated and maintained inventories of supplies using Microsoft software. Hands-on approach in assisting colleagues with all their IT-related issues; including troubleshooting and fixing issues on mobile devices such as Android and iOS phones and tablets.

Handled company administration duties to help the commander keep all records in order for deployment to Operation Iraqi Freedom. Participated in hands-on IT related training exercises in support of the United States Army. Facilitated the training and logistical support to over 800 Iraqi Police Officers. Provided IT support to over 50 soldiers during training and deployments. Trained soldiers on how to use PCs and mobile devices. (2-37 Armor Battalion, 1st Brigade, 1st Armored Division)