Ganesh Selvaraj

Managing end to end support of cluster of Dell Technologies Data Storage products like Unity, VNX, VNXe, etc of Dell Enterprise customers Responsible for managing the account end to end from Service Delivery standpoint, ensure the KPIs are met, revenue management, stakeholder management, etc...

• Heading multiple MS commercial LOBs with an average revenue of $4.68MN/Annum. • Managing the program end to end in terms of service delivery standpoint which includes but not limited to budgeting, forecasting, hiring, day on day operations, P and L managem ent and stakeholder manageme nt • Ensuring the client project deliverables are met – CSAT, Resolution %, Customer Wait time, NSAT, etc

Responsible for managing a portfolio of 5 delivery centers in India with 300+ people horizontally in the organization. Responsible for defining process, setting up culture and standardizing the program in terms of increasing the revenue. Developing the leadership team in handling people and process in better way

Overhead the entire account of 300+FTEs with 25 Team Leaders and 4 Manager s. Conducting weekly reviews for the TLs to track their performance and set target and expectations. Ensuring Service levels are met on day on day. Conducting people connect sessions every month to foresee Attrition and manage Shrinkage. Meets the center financial objectives by estimating requirements, preparing an annual budget, scheduling expenditures, and implementing the corrective actions