George Sinha

Responsible for creating weekly reports for customer and management on MS Office tools Create documents like Standard Operating Procedures (SOP), System Acceptance Document (SAD), Project Initiation Document (PID), Project Transition & Planning Ensuring timely invoicing assistance, budgeting and profitability calculations and resourcing

Replaced and eliminated time-consuming manual process: saving analyst 2 hours daily and dramatically increasing reporting capabilities by developing and rolling out new database that automated collection and reporting of P&L breaks to front office and operations managers Worked on time-critical efforts to develop improved reporting infrastructure and enhanced communications with support partners

Responsible for managing risks for the team and the process ensuring business continuity with optimal utilization of resources and smooth functioning of BAU routines Responsible for mentoring and motivating resources to meet / exceed set targets thereby resulting in process improvement & efficiency and quality projects deliverables Key role in preparing MIS reports, tracking SLAs and reviewing weekly / monthly dashboards

Prepared weekly status reports for the management and customer Worked on project related documentation like user guides and Standard Operating Procedure (SOP) documents Analyzed clients’ requirements in regard to service requests and interacted with them to provide post implementation support Maintained high quality standards; planned and managed complex projects from inception to completion

Customized and monitored alerts based on client requirements and created relevant service workflows Installed Windows 2003 server and worked on the POC of Tivoli Configuration Manager 4.2.3

Telecommunications