Gerald Dominic

• Evaluate AI-generated responses against defined quality, relevance, and accuracy benchmarks to guide model performance improvements. • Refine AI prompts and evaluation frameworks to strengthen output consistency against industry benchmarks. • Conduct testing and validation cycles to identify bias, inconsistency, and performance gaps in model outputs. • Collaborate with cross-functional teams to improve training data quality and model interpretability.

• Spearheaded end-to-end marketing operations, overseeing process flow across client acquisition and campaign execution. • Conducted market research to identify high-demand goods and executed cross-sell and upsell strategies to maximise revenue. • Built and mentored a small operations team, establishing a collaborative working structure to support business growth. • Designed actionable plans to resolve marketing challenges, applying analytical review of campaign performance data.

• Delivered account and advertising support to high-value clients, driving growth through effective marketing campaigns. • Proposed solutions to advertising challenges in collaboration with sales teams to optimise campaign outcomes.