Gerd Peter May

Establishing support processes & procedures, helping with implementing best infrastructure for a given situation, taking ownership for delivery and execution of support, reporting, QA & testing services based on agreed upon KPIs and defined SLAs. Focus on ability to execute and manage these tasks remotely. Responsible for supporting a mobile sales productivity app startup company, managing over 30,000 users globally and growing, executing in an efficiently configured remote environment.

Leading all operational aspects of the business. Shaped distinct organizational units with defined goals and deliverables. Doubled number of staff and improved efficiency through process definition, supporting tools, and up to date documentation. Implemented Performance Management practice and dashboard reporting. Supporting Executive Director in achieving organizational goals, communicating with prospects, partners, Board of Directors, and managing projects.

Strategic support for some of SAP's largest global US accounts with their mission critical initiatives. Established premium support contracts with a several million $ value. Developed and executed support services safeguarding critical customer projects. Managed resolution of severe business escalations with board level visibility. Managed and resolved global system down situations in SAP Duty Manager role. Protected maintenance revenue and increased customer satisfaction.

Delivered 100+ SAP support services and trained more than 100 customer and SAP internal administrators on SAP “workload analysis” and “performance optimization”. Solved SAP customer messages and provided second level SAP support in Germany and Ireland. Supported HR Lotus Notes Solution at BASF. Responsible for in-house IT application suite and IT infrastructure at GE CompuNet Ludwigshafen. Provided end user support for over 100 users.

Developed Software for mainframe and client server architecture (ADABAS, NATURAL, C, FoxPro). Ported financial host Application from mainframe to OS/2 client server architecture. Installed and supported client server application at customers. Established, maintained and supported PC Network infrastructure (Novell) and mail system at KIGST.