Gloria Rodriguez

• Design and deliver Customer Experience (CX) carbon-neutral online courses • Facilitate Green CX webinars and workshops • Design on-demand Sustainable CX strategies

• Meet customer goals, and ensure the highest quality experience for Pan-European customers. • Assisting all customers by delivering the best customer support possible, helping them to understand and solve operational challenges. • Analyze Hive customer processes to identify improvement opportunities, drive their implementation and scale them globally • Be the voice of customers with the product and tech team and work closely with these teams to design new processes as Hive evolves and grows.

• Review and qualify customer feedback and plan improvements. • Conduct prioritization of product improvements based on customer feedback • Build and design Customer Journey Maps & Blueprints • Deliver Customer Experience (CX) open workshops • Manage existing CX Surveys: NPS, CSAT, CET and design new ones in Medallia Digital

• La Cardio Clinic - Patient Experience (PX) Design. Design of a PX strategy to improve quality standards in food services for caregivers. • Servientrega Retail (Logistics company) - Employee Experience (EX) Design. Conduct interviews, NPS, CSAT survey design, Customer Journey Mapping & Blueprinting, quick wins enablement, and design thinking workshop facilitation. • Customer Experience Design Monitor at the Executive MBA Summer Program 2018

• Conduct human-centered design workshops to leverage social entrepreneurship ideas. • Co-creation of a digital strategy to bridge young locals, educational institutions, and companies to facilitate access to skilled job opportunities.

Master of Business Administration MBA with a focus on Sustainability in Business

Design & Technology Lab

Industrial designer with Customer Experience (CX) design as area of concentration

Summer program