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Gopinath Goli

Angestellt, Operational Support Specialist, Infosys Limited
European district, Belgien

Fähigkeiten und Kenntnisse

Enterprise Application Support
eCommerce Operations
Application Support
Production Support
SLA Management
Root Cause Analysis (RCA
Problem Management
Incident Management
Ticket Management
Production Deployments
Production Monitoring
Application Monitoring
Service Improvement
Technical Troubleshooting
Operational Support
Service Operations
Order Management Systems (OMS)
IBM Sterling OMS
ITIL Practices
Cross-functional Collaboration
Inventory Allocation
Order Monitoring
Order Processing
Order Lifecycle Management
Omnichannel Fulfilment
Supply Chain Management (SCM)
Warehouse Management Systems (WMS)
Inventory Synchronization
Enterprise eCommerce Platforms
Checkout-to-Delivery Workflow
Order Fulfilment
Retail Operations
REST APIs
API Monitoring
Payment Service Providers (PSP)
B2C eCommerce
System Integrations
Data Validation
JSON
XML
API Integrations
Jira
ServiceNow
Transaction Monitoring
Payment Reconciliation
Payment Processing
System Diagnostics
Application Logging
Microsoft Office Suite
Microsoft Excel
Microsoft Teams
Release Support
Runbook Development
Knowledge Base Documentation
Incident Tracking
Production Incident Resolution
Process Improvement
Technical Documentation
Stakeholder Communication
Service Delivery
Continuous Improvement
Agile Environment
Global Team Collaboration

Werdegang

Berufserfahrung von Gopinath Goli

  • Bis heute 1 Jahr und 2 Monate, seit Aug. 2025

    Operational Support Specialist

    Infosys Limited

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