Jean-Francois Schmidt

Mission in a luxury group in Geneva /international environment - Coordination of the offshore team - Implementation of support processes - Implementation of the script for data monitoring on DB MySQL - Follow-up of the respect of the SLA for our tickets and their transmission to the transverse teams for treatment - Management/processing of high-priority tickets and business visibility - Participate in communication with the business and customers - Follow up on urgent tickets with the business

Mission in a luxury group in Geneva (Meyrin) Support Lead L3 CS. - Coordination of the offshore team (Morocco) - Implementation of support processes - Implementation of the script for tracking data on DB - Follow-up and processing of L3 tickets - Participate in communication with the business and customers - Follow-up on urgent tickets with the Business

- Suivi des développements et des corrections d’anomalies sur JIRA - Support sur Salesforce Service Cloud et Sales Cloud. - Support sur Salesforce Marketing Cloud (Création Data Extention, et maintenance premier niveau sur les automations…) - Utilisation de Talend pour les échanges des données de la CRM aux différentes applications Salesforce. - Rédaction de documentation sur confluence pour le partage de connaissances.