Grazielle Attademo

Definition of the Salesforce functional architecture. Leadership of the team for the development of Salesforce applications. Understanding the needs of stakeholders and translating them into functional and technical requirements. Documenting user stories and process flows for development. Monitoring and optimizing CRM use, suggesting improvements to increase operational efficiency. Creating process documentation and training for Service Cloud and Sales Cloud for users.

Creation of implementation and integration architectures between Salesforce, Oracle Integrations System and Totvs. Mapping and review of processes focused on continuous improvement. Agile management of the client's business demands for application within the system. Analysis of results, seeking to identify errors, failures, problems and mainly opportunities for improvement. Development of the board Delivery, Discovery and business definition stages.

Definition of the CRM structure according to the client's perspectives, ensuring that the processes are working efficiently and aligned with the strategy set out in the contract between the consultancy and the client. Focal point with the client and facilitator between business, development and IT teams. Participate in agile ceremonies scrum and ensure delivery of requirements on time. Prioritize backlog of features and improvements with the Product Owner and stakeholders.