Heidi Laine

Main responsibilities: - Internal and external communication - Managing internal processes and quality manament - Logistic management - Time management

Summers 2012-2015 working as a receptionist. Main responsibilities: -Receiving and making individual and group reservations -Sending requests for quotations -Customer service -Internal and external communication -Preparing the daily reports of the organization -Working in team and alone having many responsibilities in the hotel -Using Micros Opera Hotel software

The purpose of the Thesis was to find out what interests Germans in Finland as a nature tourism destination. The research was part of the Saimaa Geopark project.

During the Bachelor studies working as a waitress in VIP lodges and restaurants at Ice Hockey Arena.

Main responsibilities: -Customer service -Customer complaints and reclamations -Book keeping and cash care -Cashier functions

International Tourism Studies, International Management Studies, International Project Management, Advanced Research Methods, Business Simulation, Marketing in International Tourism, Master Thesis: "The Impact of Tourism on the Economy in Finland: Marketing and Governance Implication"

International Business Management, International Marketing, International Business Strategy, Malay Language, Malaysian Studies

Tourism Management, Hotel Management, Restaurant Management