IOAN-OCTAVIAN BRANDULA

- Review and audit customer cases/interactions (call/chat/email/tickets) to assess quality, compliance, and process adherence - Document findings and corrective actions (what went wrong, what “good” looks like, next steps) - Deliver coaching and targeted feedback to agents/TLs based on recurring gaps and individual performance - Maintain and update the shared Knowledge Base with Training (SOPs, macros, edge cases, best practices, change notes) - Manage SOPs (create/update SOPs, version control, change logs,

- procurement and contracting services for the ASG/DACH Accenture offices. - doing market research and inquiries (RFIs). - suppliers RFPs and contract negotiations. - assessing the risk and sustainability of potential suppliers. - approving supplier onboarding for the workplace category. - assisted with marketing and HR related onboarding. - streamlining and automation of the onboarding process. - assisted my manager with her tail spend projects. - elaborating projects using in-house project management tool

- providing support for the German speaking users of our client. - educating the users on various policies. - finding creative ways to help our users feel they are part of the community. - identifying and solving internal process issues and training new employees.

- providing support for the German speaking customers of our client. - solving software and hardware issues. - providing assistance and guidance to new hires when possible.

- evaluation and reconciliation of customer GL accounts. - solving AP helpdesk queries. - Weekly and monthly reports related to GL accounts. - Process improvement and generating potential automation tools

- evaluation and reconciliation of customer accounts. - solving economical disputes. - providing the necessary documents for timely and accurate payments. - weekly and monthly reports related to the AR activity and customer accounts. - process improvement and generating potential automation tools.