Inge Zwirnlein

Management of an Agile Release Train in context of Fulfilment & Provisioning, as part of a key business transformation: Leading four agile teams cross Business, IT and Network on Service Fulfilment o Driving the unification of 4-7 Legacy IT stacks incl. Business Transformation to deliver cost savings and significant customer experience improvements o Applying Scrum, Design Thinking and SAFe Methodologies o Managing the Fulfilment Vendor Selection & RFQ Process

Leading a cross directorate transformation & savings programme o 15 streams with an impact of 40 Mio Euro, 3000 internal & 5000 external FTE o Transformation towards an integrated convergent customer care organisation (Mobile, DSL & Cable)

• Creation of Fixed & converged care capabilities within the world of mobile Customer Operations identifying benefit potentials across markets. • Leveraging cross country Fixed Net knowledge exchange within Vodafone driving benefits of applying existing expertise between the Markets o Leading an international team delivering Best Practices for Fixed & Converged Care with a focus on processes, tools and KPIs. o Driving savings & efficiencies across 18 key European & AMAP Markets

I was leading a team of Global and Local Service Managers which was dealing with Vodafones Top Tier Customers within the Central Europe Region. My accountability consisted of Delivery and Operation of our Services & Products towards our customers.

Manage the reshaping and transitioning of the Ghana Telecom IT department into VF Ghana IT: - AS IS Status analysis across all IT domains - Definining strategy across all IT domains - Creating 10 years budget plan - Creation of new organisation and hiring personell - Leading the IT change programme

Controlling, Marketing, Environmental Management, Distribution of goods