Ivica Mirkovic

> Managed and established sales activities with the sales team leading to an annual revenue increase of 25% during first year > Developed and lead business development through customer retention and loyalty programs and acquisition of new clients > Reviewed customer feedback and implemented ways to improve processes at customer service level which increased satisfaction rate by 91% > Recruited, trained and managed of a dynamic team

> Project based. Create and developed full in-depth Market research and analysis project case for E-Commerce for Favi’s expansion on the Croatian market. (The process involved, market data research process for e-commerce development trends, implementation of research design, sampling, web survey research, data analysis, define business KPI’s for sales and revenue goals potential, data delivery methodology, tableau for data visualization, communicating research results, market entry proposal).

- Responsible for developing new markets EMEA - B2B conferences - Management of local team (sales - acquisition of buyers) - Definition and implementation of marketing and sales strategy - Coordination of sales and marketing activities - Project Management - Active support of all activities of the company as well active support of the entire Team in acquisition of buyers and suppliers.

> Successfully managed business country operations including revenue, profit, cash flow > Developed and implemented new sales development strategy and budget set targets for the next 3 years > Achieved 18,5% increase in revenue vs budget set for the first year > Mentored, recruited, trained and managed a team of 10 > Attained and increased sales and performance objectives set forth by the Group HQ > Financial reporting

> Key Account Management – Global Sales – Healthcare > Participated on exhibitions, trade fairs selling the destination > Delivered large budget project RFP/RFQ for key accounts > Managed global lead and key account management > Managed global procurement and supplier’s management

- Planning, coordinating, and organizing sales, marketing activities for all hotel segments - Participation on exhibitions, seminars and presentations on both local and international level, with main focus on International Clientele. - Responsible for creating pricing strategy, sales and marketing plan on yearly basis, marketing research and marketing strategy. - Implementing Yield management in the process of understanding, anticipating consumer behaviour.

- Responsible for achieving budget targets in the Corporate and MICE segments as well as key account management and development.

Business Management and Administration - Managerial Accounting - Financial Accounting - Human Resource Management - International Business