Jairo Chavez

Providing technical assistance and support for incoming issues related to computer systems, software and hardware. Virtually connecting to Windows based machines to install, upgrade and recovery corrupted files hardware problems. Implemented procedures for support, and maintenance of Active Directory products and IT infrastructure. Service now ticketing system experience Resolved technical problems with (LAN), (WAN), and other systems including configuration and set up.

Provided 1st-line tech support via phone, chat, & email for escalated problems. Resolved software & hardware issues with basic system commands. Corrected database issues with SQL queries. Corrected application based errors in Xenial Cloud Connector. Experienced in mobile/desktop operating systems including kiosk/tablet support.

•Academic technology support specialists provide support on technology related questions to faculty, students and staff, as well as community members. • Troubleshooting software issues, consultation on software usage, creating multimedia content, etc. • Training and maintaining 3D printer, laser cutters, as well as other IoT device